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If the operating system you want is not on the list, HP does not have drivers for that operating system. Use a different method to download software and drivers. From the list of available software and driver categories, click the category name, and then click Download. Sometimes there is more than one download available for a component, such as several DVD firmware updates.

If this happens, identify the component installed in your computer, and then download the appropriate file. To find the name of a component, search for and open Device Manager. Check for firmware updates from HP or the hardware manufacturer. For software and drivers from the manufacturer : See Getting updates from the maker of the software or hardware. Restore or reinstall a program that does not work properly or becomes infected with malware. This also works to revert a program to its original version.

Check the Microsoft Store. Many of the apps that came preinstalled on your computer are available to download for free in the Microsoft Store app. If a Let's identify your product to get started page displays, select your computer type. Type the model name of your computer, and then click Submit. From the list of available software and driver categories, find the software or driver. Click the category name, and then click Download. You can find and restore or reinstall original device drivers for your computer with Windows HP recommends installing the latest drivers available from Windows Update.

Go to for more information. If you need a previous version of a driver, there might be a link to an older driver in the details. Do not install BIOS updates from the system board manufacturer's website. Doing so can prevent the computer from accepting an HP System Recovery. Product manufacturers provide technologies used on many HP and Compaq computers. Many hardware component manufacturers have their own website with driver downloads. Find information about your computer hardware from the product specifications for your computer model.

Go to the HP Customer Support website, type the computer model number followed by Product Specifications in the Search box, and then press enter. Click the link to the Product Specifications for your computer.

For example, type acn product specifications. Find downloads in the support section. Creative sound cards : Creative Worldwide Support in English. Realtek sound hardware and codecs : Realtek Downloads in English. This utility provides a quick and easy way to download software and driver updates for HP commercial notebook and desktop PCs.

Unless otherwise specified, HP does not support software that did not originally come with the computer. See your warranty for details. Create a recovery disc set. You can restore the computer if compatibility problems occur. Find the names of the various hardware components on your computer. The most important component is the chipset. It drives many of the onboard components such as network, sound, and even video. Find component names and manufacturers on the product specifications for your computer model.

Search for your computer model plus the word specifications at the top of this page. Then, check the manufacturer's website for the driver. For a list of websites, see the Getting updates from the maker of the software or hardware.

If your computer does not have an Internet connection, download the chipset from another computer. For help finding chipsets and other downloads, see the Getting updates from the maker of the software or hardware. After installing the chipset, download and install the latest drivers for any components that are not functioning. For example, your computer makes no sound and it uses Realtek high-definition audio. Go to Microsoft or Realtek's website to download and install a new high-definition sound driver.

If drivers are not available and the hardware component is not working, you might need to replace the component. For example, you changed your operating system from Windows Vista to Linux and a Linux sound driver is not available.

To solve this, install a sound card and driver that is compatible with Linux. Search Windows to find the current version of a driver or application software. Find driver version number : In Windows, search for and open Device Manager.

HP Customer Support. Select your model. How does HP install software and gather data? Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Opening HP File Viewer. Using HP File Viewer. Frequently asked questions. HP File Viewer allows you to view pictures, listen to music, watch videos, and open other files from the hard drive. You can also delete files using HP File Viewer. Follow these steps to download and install HP File Viewer:.

Figure : Microsoft Store tile. Click HP File Viewer and follow the instructions to install. Figure : HP File Viewer icon. You can also add a folder to the main screen to find files not in the Pictures, Music or Video libraries. HP File Viewer displays all of the files in a folder. The files cannot be sorted by file type.

Select your model. How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.

Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers.

Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers.

Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing. Please wait while we find your drivers.

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